Frequently Asked Questions ???

Were there any trees hurt in the process of making your boxes?

No!, no boxes where hurt in the process of making our boxes. Our boxes are a mixture of recycled paper fibers and mixed flower seeds. This means that our boxes are 100% biodegradable. And to make things even cooler , you can plant the box and flowers will grow. 

Are any trees killed in the process of making your labels?

No!, no trees were hurt in the process of making our labels. Our Labels are completely tree free. They are made from sugar cane fiber waste. This makes them 100% biodegradable.

What age should I be to use Mad Penguin?

Mad Penguin products all have skin rejuvenating properties. This means they work well for aging skin.  Having said that, products like our Night time restore cream can help brighten the skin's appearance and reduce the appearance of wrinkles. This product is also great for younger skin as it can aid in a smooth looking complexion, while also adding antioxidant protection.

As one ages, their skin stops producing as much oil (sebum) and this leads to dryer, more wrinkle-prone skin.  Because of this, many of our moisturizers, such as our eye cream and face cream, are designed for more mature, dryer skin, and its specific needs.


Are there any concerns with the sun and the citrus essential oils used in Mad Penguin products?

There's a lot of misinformation out there regarding citrus essential oils.  Cold expressed citrus essential oils can be sun sensitizing due to the content of bergapten in the essential oil.  Bergapten itself is too large to pass through steam distillation though, making steam distilled citrus essential oils not of concern, particularly in the extremely low concentrations used in skin care products, usually around the 0.01 - 0.1% range.  We do ho ever do not encourage the use of products that contain AHA in the sun. AHA can cause sun sensitivity if you have sensitive skin. 


Are your products cruelty-free?  Vegan?

All of our products are certified cruelty-free & vegan, and we continue to develop new formulas with this in mind . 


How about GMO Free?

Yes! Definitely !


Are Mad Penguin products suitable for acne prone skin?

While all Mad Penguin products are non-comedogenic, our serums are a must for acne prone skin, particularly the vitamin C serum, which can be used morning and night (if not using any other serum). 

The vitamin A serum or exfoliating serum can be added at night, starting these serums every other night until skin adjusts (the vitamin A serum, in particular, can have a brief adjustment period).


Should I get multiple products?

Mad Penguin products are designed to be used in conjunction.  Combining a few products brings the best results.


I have skin discoloration, what products are best for reducing its appearance?

If you have discoloration from sun damage, the hydrating nutrient mist, vitamin C serum are the best options for reducing its appearance.  At night simply use the restoration cream. Make sure to rub all products in well to ensure they fully penetrate the skin.  Serums can be followed by a moisturizer.  

It is essential to wear a physical blocking sunscreen daily on the discolored areas.  It is possible to dramatically lighten the appearance of the discoloration, but much of the discoloration tends to return if out in the sun for long periods of time.   


I have rosacea, are Mad Penguin products safe to use?

We recommend the hydrating nutrient mist, vitamin C serum & face cream.  Apply the mist, follow with vitamin C serum, then finally face cream.  Avoid the exfoliating serum as alpha hydroxy acids can cause flare ups for those with rosacea.  

*Mad Penguin products are not considered a cure for rosacea.



How do I get the best results from my Mad Penguin products?  

A major difference between people who get great results from their skin care products and those who do not is how well they rub them into their skin.  When rubbing skin care products in though it is essential to be very gentle and to not pull or tug on the skin.  Instead, use more of a gentle upward massaging motion helping the actives fully penetrate without stretching or pulling the skin.


How long does it take to start seeing the effects of Mad Penguin?

The majority of what we consider to be skin aging is actually sun damage that we accumulate over our lifetime. Utilizing natural antioxidants & safe ingredients to minimize the appearance of this damage is an effective and safe means, but one should not expect overnight results.  Instead expect to see marked improvements in 30-60 days, with the full results taking 90+ days.   With continued use, you can keep your skin looking beautiful regardless of your age.


What is the difference between the exfoliating serum and vitamin A serum?

Great question!  While both are exfoliants, they work in different ways.   Some people prefer alpha hydroxy acids, while some prefer vitamin A.  It’s really hard to say which exfoliant is best for you, as each person’s skin type varies some.   While traditionally vitamin A is more drying than alpha hydroxy acids, our vitamin A formulation is not overly drying. You can always purchase our products and if you are not happy contact us with-in 30 days for a full refund , store credit or simply a another product.

Those with rosacea should normally avoid using the exfoliating serum. 



Can I use Mad Penguin while pregnant?

We always recommend consulting with your health care provider about any products that will be used during pregnancy and nursing to make sure that they do not have any concerns. 

We normally advise against using the vitamin A serum during pregnancy and nursing.   



Are your face cream and eye cream bottles BPA-free?  

Heck Yes!, we use glass containers and are staying away from plastic. Mad Penguin continues to source and experiment with eco friendly packaging, BPA free.


Where should I keep my Mad Penguin products?

Mad Penguin products can be kept at room temperature wherever you would like.  Avoid keeping your products in the heat or exposed to UV rays though.


The Mad Penguin Promise to you :

We are so confident that you will love Mad Penguin that if for any reason you are not completely satisfied, return your purchased products, full or empty, within 30 days of purchase from an authorized seller and we will refund 100% of your money. 

So, try our natural skin care products today, completely risk-free.  We think you’re going to love them!


*** Always be careful buying Mad Penguin products from unauthorized 3rd party sellers on sites.  We have found counterfeits and many expired, damaged & opened products being sold

Mad Penguin limited warranty is only valid if purchased from an authorized retailer. 


Contact us through

Store email: madpenguinskincare@gmail.com
Phone: +1 2134481624
Business address: 5027 cecelia street, cudahy California 90201, United States