Mad Penguin Guarantee

SATISFACTION GUARANTEE    

We are so confident that you will love Mad Penguin that if for any reason you are not completely satisfied, return your purchased products, full or empty, within 30 days of purchase from an authorized seller and we will refund 100% of your money. Its that simple ! Pretty cool right ? 

So, try our natural skin care products today, completely risk-free.  We think you’re going to love them!

 

*** Always be careful buying Mad Penguin products from unauthorized 3rd party sellers on sites.  We have found counterfeits and many expired, damaged & opened products being sold -

Counterfeits Exist Online - Always Use Caution.  We are driven by helping consumers make healthier choices, and this also involves helping our customers find safe & trusted places to purchase.  Mad Penguin does not sell directly on open platforms like Jet, Ebay or Amazon, and if you are buying from such sites you are often purchasing from an unauthorized 3rd party.  We cannot verify the authenticity of unauthorized seller's products and have found counterfeits, expired, damaged, improperly stored & opened products being sold.  While we are working alongside many of these site's teams to clean up their marketplaces, the "openness" of these platforms leaves vulnerabilities for counterfeits and other "inauthentically new" products to be sold. 

For the freshest, guaranteed-authentic product, we recommend buying from our online store. 

 

Mad Penguin's  limited warranty is only valid if purchased from an authorized retailer or our online store 

Limited Warranty

Mad Penguin offers a 30-day no hassle money back guarantee as well as our industry renowned individualized customer service if you provide us proof that your Mad Penguin product was purchased from one of our authorized sellers. 

Mad Penguin 30-day no hassle money back guarantee, customer service, and limited warranty covers only products purchased from authorized sellers who respect our quality control standards.  Our products are sometimes sold by companies or individuals that are not authorized.  Products sold by unauthorized sellers are often acquired from unreliable sources and we have found counterfeits being sold.  As a result, Mad Penguin cannot ensure the authenticity, freshness, effectiveness, safety, quality, or proper storage of products sold by any unauthorized seller.  Mad Penguin goes to great lengths to prohibit unauthorized sellers from selling inauthentic, subpar, spoiled, or improperly stored products, and products that are misleadingly listed as “new,” but these practices still exist, particularly online.

Please use diligence when selecting where you purchase Mad Penguin products.  We love hearing from customers and are happy to help you find the right places to buy our products.  Don’t hesitate to contact us directly to verify whether a particular seller is authorized.  

  

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.